FAQ

Payment security

Direct Help doesn't store any credit card number, we instead use a 3rd party Stripe - a secure solution that is widely adopted by the industry. If our systems are compromised, we can't lose your credit card information because we simply don't have it.

Learn more about Stripe's Security.

Can I cancel my donations?

Yes, you can cancel your donations on the Donations page in your profile.

Can I make a one-time donation?

At this point Direct Help only supports recurring donations.

What payment methods are available?

Most credit and debit cards (Visa, Mastercard, American Express) are accepted.

When will I be charged for donations?

You will be charged on the first day of each month.

How are the funds used?

Funds received through the DHelp platform are transferred to the exact recipient chosen by the user. DHelp does not retain any commission from these funds. The only amount deducted is the processing fee charged by our payment provider, Stripe.

What are the payment processing fees?

We use Stripe for processing payments and its average fee is 2.9% + $0.25 per transaction.